Information about the service
Service Availability
Service not available to all areas, site addresses or customers. The type of service offered may need further qualification
checks to determine what is available at your location. We will try to contact you if all your services cannot be connected.
Other Important Conditions

The service is provided under our Standard Form of Agreement
Hardware
If selected, we will provide you with a desktop handset that supports voice services. We recommend you consider
additional security options to suit your network environment and business needs. As no service can provide a guaranteed
100% up time, we recommend that you maintain an alternate service as a backup, such as a mobile voice service.
Buroserv has a number of alternate services available on request. If you are using your own handsets, please contact us to
confirm that your handsets are supported.
Other Charges

This is a self-installed service, in addition to the monthly charge, you may pay the following connection, equipment, and
installation charges:
• If you request us to install + training the service, we will charge you $299.00 inc Gst if a technician visits your premises.
• Additional charges apply for non-standard installations such remote area installations. (Cabling not included)
* These charges will be billed on your invoice.
Fair Use Policy
You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way
that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy,
including suspending or cancelling your service, or reducing its speed.
Understanding my bill
Your bill is issued on the same date each month. You’re billed in advance for the minimum monthly charge, and in arrears
for any usage not included in your plan. You may also be charged for individual services until all those in your plan are
connected, so your first few bills may be higher or lower than expected. When you start or change your plan part way
through a billing period, your first bill will have additional charges.
Need help? We're here for you.

Contact us on 1300 921 899 for our support options.
Complaints
If there is something you’re not happy with and you wish to make a complaint, call 1300 921 899. We like to make
every attempt to resolve any issue, but you can contact the Telecommunications Industry Ombudsman by phone on
1800 062 058 or visit tio.com.au/about-us/contact-us if you would like an independent investigation.
This is a summary only. The full legal terms for this plan are available at www.comstel.com.au, which also contains
other important documents which you should read.