Cloud Phones

Shoparachi Business Phone System & Hosted PBX

Shoparachi's Business Phone System and Hosted PBX is the leading choice for Australian businesses, offering unparalleled features, strong integrations, excellent call quality, and superior, entirely Australian customer support.

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What are PBX cloud phone systems?

A cloud phone system—also known as a cloud PBX, hosted PBX, or virtual PBX (Private Automatic Branch Exchange) — is a business telephone service that operates over the internet rather than through traditional phone lines. Here’s a closer look at how it functions:

Unlike conventional systems that require on-site hardware, cloud phone systems are managed by a service provider in secure data centers. This approach eliminates the need for your company to purchase and maintain its own equipment.

These systems use Voice over Internet Protocol (VoIP) to handle voice calls and data, meaning your calls travel via your internet connection instead of through dedicated phone lines.

You can connect a range of devices to a cloud phone system, including traditional IP phones, smartphones with apps, computer software, or even standard phones with adapters.

In recent years, cloud phone systems have evolved from a cost-effective solution to a critical investment for modern business communication. They provide companies with advanced, future-ready tools that support employees in various work environments, including remote and hybrid setups.

Benefits of PBX cloud systems

Cloud phone systems offer several advantages over traditional phone lines. First, they usually involve lower initial costs since there's no need to purchase or maintain physical equipment. Instead, you typically pay a monthly subscription fee, which can be more predictable compared to traditional phone bills that include per-minute charges.

These systems are also ideal for today's remote work setups. Employees can access the system from any location with an internet connection—be it the office, home, or while traveling. This flexibility can enhance productivity and facilitate better collaboration.

Additionally, scaling a cloud phone system is straightforward. Unlike traditional systems, which can be costly and complicated to expand, cloud-based solutions allow you to easily add or remove phone lines as your business needs change.

Furthermore, cloud phone systems often come equipped with a variety of features that improve business communication. These features can include auto attendants, voicemail-to-email, call forwarding, video conferencing, and seamless integration with other business tools like CRM software.

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Easy to use interfase

Effortlessly manage your communications with our intuitive and robust Hosted PBX platform. Our drag-and-drop auto-provisioning feature makes it quick and easy to configure your settings through the account portal.

Adaptable call flows

With Shoparachi Hosted PBX, you gain unprecedented control over your call flow. Effortlessly design and manage your call routing to ensure your customers connect with the right person or department swiftly and efficiently.

Seamless integration with Microsoft Teams

With the Shoparachi & Microsoft Teams Hybrid PBX platform, Teams extensions can seamlessly call traditional Shoparachi extensions, keeping everyone connected. Get started in minutes with our one-click integration, requiring no additional infrastructure or technical expertise.

Call analytics & reporting

Our comprehensive call analytics and reporting platform provides detailed insights into your call volume patterns, including average customer wait times, total wait durations, agent distribution, and more.

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Work from anywhere

All Shoparachi Hosted PBX systems are ready for remote work straight out of the box. You can take your phone home or use Hot Desking to access your phone profile from any device within your organization. Alternatively, use a softphone on your mobile or PC from anywhere!