Shipping
Shipping Promotions
Free shipping, flat rate, capped price or other types of shipping price promotions may be offered at specified times and on specified products. Where a shipping promotion is offered, it may only be available on selected products and to selected locations.
Delivery Information
Delivery Charges
At Shoparachi, delivery fees and timelines may vary depending on various factors. These include the size and weight of your order, the quantity and type of products in your cart, the origin and destination of the shipment, among others. The delivery cost for each order will be clearly presented during the checkout process, prior to finalizing your purchase and payment. Any adjustments to the delivery address or schedule post-order placement may result in additional charges.
Delivery Estimates
The delivery estimates provided during checkout are based on the assumption of delivery to the ground floor's front door. However, if delivering your order incurs unusually high freight costs for us, we reserve the right to contact you post-order placement. In such cases, we may request additional delivery fees or offer you the option to cancel your order before dispatch. Should we cancel your order due to these circumstances, a full refund will be issued to you promptly.
At Shoparachi, we aim to provide transparent and fair delivery services, ensuring a smooth and satisfactory shopping experience for our valued customers.
Dispatch Information
Timely Order Processing
At Shoparachi, each product listing features an estimated dispatch timeframe tailored to that specific product. Typically, orders received and processed by us before 11:59 PM on any business day (in NSW) will be dispatched within 1-3 business days from the relevant warehouse, unless otherwise specified.
Orders processed by us on Fridays or weekends will be queued for dispatch on the following Monday. Occasionally, the estimated dispatch timeframe may extend, especially for items that are made to order.
Unforeseen Delays
While we strive to adhere to our stated delivery window, there may be instances where factors beyond our control contribute to delays. Additionally, if payment undergoes a fraud check, it may impact the dispatch timeline.
Efficient Communication
We are dedicated to expediting the order processing procedure. You can expect timely communication from us, informing you once your item has been dispatched or if any delays are anticipated.
Please note: The term "business days" refers to weekdays in the relevant state or territory from where the order will be dispatched, unless explicitly stated otherwise in these terms.
At Shoparachi, we prioritize prompt order processing, ensuring a seamless shopping experience for our customers.
Delivery Methods & Locations
At Shoparachi, we collaborate with several third-party delivery providers to ensure nationwide coverage for our products. Here's what you need to know about our delivery process:
Delivery Address: Your order will be shipped to the delivery address specified during the checkout process. If any updates are required after finalizing your order but before dispatch, you can reach out to our Customer Care team for assistance.
Restrictions: Please note that we are unable to deliver to PO boxes or Parcel Lockers due to size constraints, as most of our products exceed their capacity. Additionally, most of our deliveries require a signature upon receipt.
Delivery Attempts: If you're not available to receive the delivery, our delivery provider may leave a card at your address. You can then either collect the package from an Australia Post outlet or arrange for re-delivery with the contractor.
Refusal of Delivery: We reserve the right to decline delivery to certain locations deemed high-risk for loss or damage, or inaccessible via standard courier services. In such cases, we'll contact you to explore possible solutions. If no feasible resolution is found, we may opt to cancel the order and issue a refund, deducting reasonable shipping, return, and handling costs.
Metropolitan Deliveries Only: Occasionally, we may limit delivery to metropolitan areas only, as indicated on the product listing. Regrettably, we are unable to process international orders at this time.
At Shoparachi, we strive to ensure efficient and reliable delivery services while adhering to necessary precautions and limitations. Your satisfaction and convenience are our top priorities throughout the delivery process.
Standard Delivery
Our Standard Delivery option offers a swift and economical shipping solution for most items. Here's what you need to know about this service:
Delivery Partners: Orders utilizing Standard Delivery will be handled by our trusted national carrier partners, such as Australia Post, Allied Express, Couriers Please, or other appropriate carriers based on the specifics of your order.
Ground-Floor Delivery: Please note that Standard Delivery entails delivery to the ground floor only. If your delivery address is within a multi-story building, the delivery personnel will not proceed beyond the ground floor front door.
Delivery Schedule: Standard Delivery typically occurs Monday to Friday between 8am and 6pm. However, deliveries may occur outside of these hours, particularly during peak periods. Rest assured, we strive to keep you well-informed throughout the process via email and SMS alerts, from dispatch to delivery.
Limited Delivery Options: Regrettably, we are unable to offer a choice of delivery day or time for Standard Delivery orders. We appreciate your understanding in this matter as we endeavor to ensure efficient delivery of your items.
At Shoparachi, our Standard Delivery service is designed to provide a seamless and reliable shipping experience for your convenience.
Specialist Delivery
For items that are large, heavy, or fragile and require expert handling, Shoparachi offers Specialist Multi Person Delivery. Here's what you need to know about this specialized service:
Delivery Coordination: Prior to delivery, our team will contact you to confirm a suitable delivery day. If the proposed day is inconvenient, you can liaise with our delivery partner to arrange an alternative date.
Multi Person Delivery Team: Our dedicated Specialist Multi Person Delivery team is equipped to handle items requiring extra care. They can navigate up to two flights of stairs and deliver your item directly into the room of your choice, adhering to any necessary social distancing guidelines.
Elevated Deliveries: If your delivery location exceeds two flights of stairs, our team can utilize a lift provided it meets safety requirements. We kindly request that you ensure clear access to facilitate a smooth and safe delivery process.
Delivery Schedule: Specialist Delivery is typically available Monday to Friday between 8am and 5pm. However, deliveries may occur outside of these hours, especially during peak periods. Rest assured, we'll keep you updated on the status of your delivery via email and SMS alerts.
Missed Deliveries: If you're not available to receive the delivery and haven't authorized a leave-at-door option, our delivery partner will arrange an alternative delivery day. You'll receive a notification, either in the form of a card or electronic message, with instructions to reschedule.
Evening Delivery Option: To expedite missed deliveries, our delivery provider may utilize our evening delivery option for re-delivery, ensuring your item reaches you promptly.
At Shoparachi, our Specialist Delivery service ensures your large, heavy, or fragile items are handled with the utmost care and delivered seamlessly to your desired location.
First-time Delivery Convenience
Did you know that opting for an "Authority to Leave" (ATL) for your parcels can expedite delivery and enhance customer satisfaction?
Here's why:
Faster Delivery: Customers who authorise couriers to leave parcels in a secure location typically receive their goods more swiftly.
Convenience: If you won't be available to receive your delivery in person, authorizing an ATL ensures your goods are delivered without delay and protected from the elements.
During checkout, you can provide instructions to leave your parcel in a designated safe place. This allows for a seamless first-time delivery experience and helps you avoid the inconvenience of missed deliveries and rescheduling.
Alternatively, if you prefer not to authorise an ATL, our delivery team will require your authorization upon delivery. For contactless deliveries adhering to social distancing guidelines, our drivers will request your name and sign on your behalf.
At Shoparachi, we prioritize your convenience and strive to ensure your delivery experience is hassle-free and efficient.
Ensuring Accurate Delivery Details
To ensure a smooth delivery experience, it's crucial to double-check your information, particularly your delivery address, before finalising your order. Here's why accuracy matters:
Address Verification: Before placing your order, verify that your delivery address is accurate and up-to-date. Any discrepancies or errors could lead to delivery delays or failures.
Responsibility for Accuracy: By confirming your order with an incorrect delivery address, you acknowledge responsibility for any additional shipping charges required to reroute your delivery to the correct address.
Avoiding Disruptions: Providing the correct delivery address helps prevent disruptions and ensures your order reaches you in a timely manner without the need for additional fees or complications.
At Shoparachi, we prioritize the accuracy of delivery details to enhance your shopping experience and minimise any potential delivery issues.
Transfer of Risk and Title
Upon delivery of the products to you by our trusted delivery provider, or to the designated "Authority to Leave" (ATL) address, the risk and title to the products are transferred to you.
This means that once the products are successfully delivered to your specified location or ATL address, you become responsible for any risks associated with the products, including loss or damage.
At Shoparachi, we prioritise the safe and secure delivery of your products, ensuring a seamless transition of risk and title to provide you with peace of mind.