Privacy Policy

This policy sets out how Shoparachi Pty Ltd ABN 93 669 792 974 will handle the personal information that you may disclose to us when you use a Shoparachi website or other Shoparachi services. This policy contains information on how Shoparachi collects, uses, discloses, and stores personal information.

Under NSW Fair Trading legislation, Shoparachi is required to disclose the following information:

Shoparachi may share your personal information with our suppliers, business partners (such as logistics, billing, and security service providers, as well as our customer services team), law enforcement authorities, and our related bodies corporate. Please refer to our policies to learn more about with whom we share your personal information.

Types of Personal Information Collected by Shoparachi:

Shoparachi collects only the personal information necessary to facilitate your use of our services fully. This includes information such as your name, address, telephone number, email address, payment details, age, and any content (e.g., text, images, video) you upload.

We do not collect sensitive information, such as medical history, from users of the Shoparachi website.

How Shoparachi Collects Personal Information:

We collect personal information when you make a purchase from us, subscribe to our marketing communications, sign up for an account with us, or enter a Shoparachi competition.

Additionally, when you use a Shoparachi website, we may collect personal information through the use of cookies, by recording your IP address, and employing other statistical methods.

When you share personal information with us, we make every effort to securely store and protect it. We use SSL encryption to assist in this endeavor.

Personal Information Utilisation at Shoparachi

At Shoparachi, we approach the utilisation of your personal information with utmost responsibility and efficiency. Here's how we harness it:

1. Catering to Your Needs: Your satisfaction is our mission. We employ your personal details to seamlessly communicate with you, whether it's to process your order, address inquiries, or provide assistance across various platforms such as phone, email, SMS, live chat, and other messaging channels.

2. Streamlined Delivery Logistics: Timely delivery is paramount. Your personal information enables us to arrange the smooth delivery of your ordered items, ensuring a hassle-free experience.

3. Secure Transaction Handling: Your financial safety is our priority. We utilize your personal information to securely process payments for your purchases, employing industry-standard security protocols to safeguard your transactions.

4. Tailored Support and Updates: We're here to guide you. Leveraging your personal data, we offer personalised assistance with product selections and keep you informed about product range updates and special offers tailored to your preferences.

5. Enhanced Website Interaction: Your browsing experience matters. Through the use of cookies, IP addresses, and statistical insights, we enhance our website functionality, analyze user engagement patterns, and provide personalized features to optimize your browsing journey.

6. Insightful Customer Analysis: Your feedback fuels our growth. We analyze customer interactions with our websites and services to gain valuable insights, enabling us to continually enhance and customize our offerings to better serve your needs.

7. Targeted Marketing Communications: Your preferences guide our outreach. We engage with you via email and/or SMS for marketing purposes only with your explicit consent, ensuring that our communications resonate with your interests and preferences.

While our websites may feature links to third-party platforms, please note that Shoparachi does not govern these sites. We encourage you to review the privacy policies of these third-party websites to understand their practices regarding personal information handling.

At Shoparachi, we handle your personal information with care and efficiency, aiming to elevate your experience while upholding the highest standards of privacy and security.

Empowerment in Managing Your Information

At Shoparachi, we prioritize your empowerment in managing your personal data. Here's how you can take control:

Seamless Access and Corrections: Your ability to access and rectify your data is fundamental. Effortlessly access and amend any personal information stored by Shoparachi through the user-friendly 'My Account' section on our website. Should you encounter any hurdles, our dedicated Help Centre stands ready to assist, ensuring your requests are promptly addressed within a reasonable timeframe, typically within 30 days.

Transparent Handling of Requests: While we endeavor to promptly fulfill all access and correction requests, certain circumstances may require careful consideration in alignment with the Privacy Act. If significant resources are necessary, a reasonable fee may be applied. Should your request be declined, rest assured, we'll provide comprehensive explanations for our decision. Additionally, if applicable, we'll include a statement alongside your personal information regarding the requested correction.

Opt-Out of Commercial Outreach: Take command of your communication preferences by unsubscribing from commercial electronic messages, such as emails and SMS, conveniently via the 'My Account' section. Your request will be promptly honored, ensuring you remain in control of your inbox.

Shoparachi remains steadfast in upholding the Australian Privacy Principles, ensuring the utmost privacy and security of your data. For further insights into these principles, refer to the Australian Government's comprehensive outline.

At Shoparachi, your privacy is our priority, and we're committed to empowering you with control over your personal information.

Navigating Privacy Concerns

At Shoparachi, we prioritize the confidentiality of your information. Should you have any queries or grievances regarding our Privacy Policy or the handling of your personal data, we offer a straightforward process for resolution:

Direct Email Contact: Reach out to us anytime through our Help Centre via email if you seek clarification or express concerns about our Privacy Policy or the management of your personal information.

Engage with Our Privacy Officer: For formal complaints concerning privacy matters, you can directly contact our Privacy Officer via email using our Help Centre platform.

Comprehensive Investigation Protocol: Upon receipt of your complaint, our Privacy Officer conducts a thorough assessment to identify any immediate steps for resolution. Subsequently, we undertake a detailed investigation, potentially involving further dialogue with you to understand your desired outcome.

Timely and Transparent Response: We commit to promptly addressing privacy complaints, striving to provide a comprehensive response within 30 days of receipt. Should complexities arise requiring extended investigation, rest assured, we keep you informed throughout the process.

Further Options for Redress: If our response fails to meet your satisfaction, you retain the option to escalate your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC serves as an additional avenue for resolution and can be reached via telephone or their website.

At Shoparachi, your privacy concerns are taken seriously, and we are dedicated to resolving them effectively. Your feedback is invaluable in refining our privacy practices to uphold the trust you place in us.

Ensuring Your Security

At Shoparachi, safeguarding your information is our top priority. Here's how we go the extra mile to ensure your peace of mind:

Cutting-Edge Encryption: When you navigate our website, your connection is shielded by state-of-the-art encryption protocols, guaranteeing the confidentiality of your data at every step.

Fortified Data Transmission: Whether you're inputting your name, email, or credit card details into our forms, rest assured, we employ robust encryption protocols to fortify your information. This ensures that your data remains private and secure throughout its journey.

PCI-Compliant Payment Processing: Your financial security is non-negotiable. That's why we partner with PCI-compliant payment providers for all transactions involving sensitive payment information. Your credit card details are processed securely, adhering to the highest industry standards.

Secure Network Infrastructure: Our systems operate within a fortified network infrastructure, bolstering the protection of your data against any unauthorized access or interception attempts.

At Shoparachi, we spare no effort in upholding the security of your information. With our stringent measures and commitment to excellence, you can shop with confidence, knowing that your privacy is in safe hands.

Modifications to Our Privacy Protocol

At Shoparachi, we retain the prerogative to revise our Privacy Policy as needed. Here's our approach to such adjustments:

1. Amendment Clause: We maintain the authority to modify this Privacy Policy periodically. These revisions may occur to align with evolving practices or regulatory standards.

2. Material Alterations: Should significant alterations be made to the Privacy Policy, we are committed to providing you with reasonable notice before these changes take effect. This notice may be conveyed via email or published on our website to ensure transparency and keep you informed.

3. Acknowledged Consent: Your continued utilization of our website or services following the effective date of the amended Privacy Policy indicates your acceptance of the modifications. By persisting in your engagement with us, you acknowledge and consent to adhere to the updated terms delineated in the Privacy Policy.

At Shoparachi, transparency is paramount, and we endeavor to keep you apprised of any revisions or amendments to our Privacy Policy. Your comprehension and acceptance of these modifications are crucial in maintaining a secure and mutually beneficial relationship.

Reach Out to Us

If you need to access or update your personal information, or if you have any privacy-related concerns or complaints, don't hesitate to contact us. Simply send us an email through our dedicated Help Centre. Your satisfaction and privacy are our top priorities, and we're here to assist you promptly and effectively.